Privacy Policy
Last Updated: 22/10/2025
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we (as a retailer using a dropshipping model with Artisan Furniture & Weilai Concept) collect, use, and share personal information when you shop with us.
By placing an order with us, you agree to the terms of this Privacy Policy.
1. Who We Are
Pioneer Of Design (“we”, “us”, “our”) acts as the data controller for your personal information.
We use a trusted partner, Artisan Furniture (Global Vision Direct Ltd, UK) & Weilai Concept, to manufacture, warehouse, and ship products directly to you on our behalf.
2. What Information We Collect
We collect and process the following information when you shop with us:
Contact details: name, billing/shipping address, email, phone number.
Order details: items purchased, quantities, delivery preferences.
Payment information: payment method and transaction details (processed securely by our payment provider — we do not store card details).
Communications: emails, messages, or calls you send to us.
Technical information: IP address, browser type, device, cookies (see section 8).
3. How We Use Your Information
We use your data for:
Processing and fulfilling your order (including sharing delivery details with Artisan Furniture and Weilai Concept).
Arranging delivery directly from our supplier to you.
Handling payments, invoicing, and refunds.
Providing customer service and support.
Complying with legal obligations (tax, accounting, consumer protection).
Marketing (if you have opted in to receive updates).
4. Who We Share Your Information With
We only share your data where necessary to run our business and deliver your orders:
Dropshipping partners: We share delivery details (name, address, contact number, product information) with Artisan Furniture and Weilai Concept so they can dispatch your order directly to you.
Service providers: Such as website hosting, payment processors, analytics platforms and email marketing systems.
Legal and regulatory bodies: Where disclosure is required by law or for compliance purposes.
We do not sell or rent your personal data to any third party.
5. International Data Transfers
If your order is delivered outside the UK, your personal data may be shared with carriers, customs agents, and service providers in the destination country. We and our partners take steps to ensure your data is handled securely and lawfully.
6. Data Retention
We retain your personal data only as long as necessary for the purposes set out in this Policy:
Order and invoicing records – kept for 6 years to comply with HMRC accounting requirements.
Marketing data – kept until you unsubscribe or withdraw consent.
Website analytics data – kept for a limited period as per our cookie settings.
After these periods, data is securely deleted or anonymised.
7. Your Rights
You have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate data.
Request deletion of your data (subject to legal obligations).
Object to or restrict processing of your data.
Withdraw consent to marketing at any time.
Request a copy of your data in a portable format.
To exercise these rights, please contact us at [Insert contact email].
8. Cookies & Tracking
We use cookies to make our website work and improve your shopping experience. Cookies may collect information such as your IP address, device, and browsing activity.
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
9. Data Security
We and our partners (including Artisan Furniture & Weilai Concept) use technical and organisational measures to keep your data secure, including secure servers, encryption, and restricted access.
10. Changes to this Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “last updated” date.
11. Contact Us
If you have any questions about how we use your personal data, please contact:
Pioneer of Design LTD
Email: info@pioneerofdesign.com
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with a revised “last updated” date.